Privacy policy

Privacy Policy

Last updated: January 2, 2025

This Privacy Policy describes how Alivion (“Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website, make a purchase, or otherwise interact with us (collectively, the “Services”).

In this Privacy Policy, “you” refers to any user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal and operational reasons. When this happens, we will publish the updated version on this page and revise the “Last updated” date.

How We Collect and Use Personal Information

To provide our Services, we collect and use personal information as described below. The type of information collected depends on how you interact with our Site.

We may use your information to:

communicate with you,
provide and improve our Services,
comply with legal obligations,
enforce our terms and policies,
protect our rights and users.

Personal Information We Collect

The personal information we collect depends on your interaction with our Services and may include information that identifies you.

Information You Provide Directly

Contact details – name, address, telephone number, and email address.
Order information – shipping and billing address and payment confirmation.
Account information – username, password, and security settings.
Browsing and purchase data – items viewed, added to your cart, or purchased.
Customer support data – information provided when contacting us.

Some features may require certain information. If you choose not to provide it, some Services may not be available.

Information Collected Automatically

We may collect technical information, such as your IP address, browser type, device used, and how you interact with our Site. We use cookies and similar technologies.

Information Received from Third Parties

service providers, such as Shopify,
payment processors,
marketing and advertising partners.

How We Use Your Information

Order processing – payments, shipping, and returns.
Marketing – emails, SMS messages, and personalized advertising.
Security – fraud prevention and protection of the Site.
Customer support – responding to requests and improving our Services.

Cookies

We use cookies to improve the functionality of the Site, analyze traffic, and personalize content. You may disable cookies in your browser settings, but some features may not function properly.

Sharing Your Information

We may share your information with:

service providers, including IT, payment, and logistics providers,
marketing and advertising partners,
affiliated companies,
legal authorities when required by law,
buyers in connection with a sale or transfer of the business.

We do not sell your personal information.

User-Generated Content

Reviews and other content submitted by you may be publicly visible. We are not responsible for how third parties use this content.

Links to Third-Party Websites

We are not responsible for the privacy practices of other websites. We recommend reviewing their privacy policies before providing personal information.

Children’s Data

Our Services are not intended for individuals under the age of 16. If we discover that we have collected personal information from a child, we will delete that information.

Data Security and Retention

We implement reasonable security measures to protect your information. However, no method of transmission or storage is 100% secure. We retain your data only for as long as necessary to fulfill the purposes described in this Privacy Policy.

Your Rights

access your personal data,
correct or delete your personal data,
request data portability,
object to the processing of your personal data,
withdraw your consent,
unsubscribe from marketing communications.

To exercise your rights, please contact us. We may request verification of your identity.

Complaints

If you have questions or concerns about how we process your data, please contact us. You may also have the right to lodge a complaint with the relevant data protection authority.

International Users

Your information may be transferred to and processed outside your country. We take appropriate measures to ensure that your data is protected in accordance with applicable laws.